- General Information
- Manufacturer
- Netgear, Inc
- Manufacturer Website Address
- http://www.netgear.com
- Brand Name
- Netgear
- Service Name
- ProSUPPORT OnCall 24x7 Tech Support
- Product Type
- Service
OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
- Service Information
- Service Main Type
- Technical
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts
- Service Description
- 24x7xNext Business Day
- Provided Support
- Configuration
- Phone Support
- Firmware Updates
- Live Chat
- Hardware Support
- Software Support
- Parts Replacement
- Service Response Time
- Next Business Day - Parts Replacement
- Service Duration
- 1 Year
- Product Supported
- Netgear Category S1